Customer Support Agent

Nairobi, Kenya
322 days ago

Description

As a Customer Support Agent at [Your BPO Company Name], you will play a vital role in delivering exceptional service to our clients and their customers. Your primary responsibility is to handle inquiries, resolve issues, and provide support through various communication channels, including phone, email, and chat.

Requirements

  1. Excellent verbal and written communication skills.
  2. Strong problem-solving abilities and attention to detail.
  3. Ability to multitask and prioritize in a fast-paced environment.
  4. Empathy and patience when dealing with customer concerns.
  5. Familiarity with customer support software and CRM systems is a plus.
  6. Previous experience in a customer service role is advantageous.

Bonuses

Benefits

Responsibilities

  1. Respond promptly to customer inquiries with professionalism and a customer-centric approach.
  2. Provide accurate information about products, services, and company policies.
  3. Resolve customer issues, complaints, and concerns efficiently and in a timely manner.
  4. Escalate complex problems to the appropriate department for swift resolution.
  5. Keep detailed records of customer interactions and transactions.
  6. Collaborate with team members to improve overall customer satisfaction.
Join our dynamic team and be an integral part of delivering top-notch customer experiences at MegaEdge. We are committed to providing a supportive work environment and opportunities for professional growth. Apply now to embark on a rewarding career in customer support!
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