Careers

Customer Support Agent

Nairobi, Kenya - 0011
As a Customer Support Agent at [Your BPO Company Name], you will play a vital role in delivering exceptional service to our clients and their customers. Your primary responsibility is to handle inquiries, resolve issues, and provide support through various communication channels, including phone, email, and chat.
  1. Excellent verbal and written communication skills.
  2. Strong problem-solving abilities and attention to detail.
  3. Ability to multitask and prioritize in a fast-paced environment.
  4. Empathy and patience when dealing with customer concerns.
  5. Familiarity with customer support software and CRM systems is a plus.
  6. Previous experience in a customer service role is advantageous.
  1. Respond promptly to customer inquiries with professionalism and a customer-centric approach.
  2. Provide accurate information about products, services, and company policies.
  3. Resolve customer issues, complaints, and concerns efficiently and in a timely manner.
  4. Escalate complex problems to the appropriate department for swift resolution.
  5. Keep detailed records of customer interactions and transactions.
  6. Collaborate with team members to improve overall customer satisfaction.
Join our dynamic team and be an integral part of delivering top-notch customer experiences at MegaEdge. We are committed to providing a supportive work environment and opportunities for professional growth. Apply now to embark on a rewarding career in customer support!
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Data Annotation Specialist

Nairobi, Kenya - 0012
As a Data Annotation Specialist at MegaEdge BPO, you will play a crucial role in preparing high-quality annotated datasets to support machine learning model training and enhance our diverse range of services. Working within a collaborative team, you will be responsible for accurately annotating various data types, including images, text, and audio, ensuring the integrity and quality of the annotated data.
  1. Strong attention to detail with a focus on producing accurate and high-quality annotations.
  2. Previous experience in data annotation or a related field is preferred.
  3. Familiarity with annotation tools and software.
  4. Ability to work independently and collaboratively within a team.
  5. Excellent communication skills and the ability to follow annotation guidelines precisely.
  6. Understanding of the importance of data privacy and confidentiality.
  7. Basic knowledge of machine learning concepts is a plus.
  8. Bachelor's degree in a relevant field is preferred.
  1. Annotate and label data according to project requirements, following annotation guidelines and maintaining consistency.
  2. Collaborate with team members and project managers to understand the specific needs of each annotation task.
  3. Quality check annotated data to ensure accuracy and adherence to annotation guidelines.
  4. Work on multiple annotation projects simultaneously, managing time effectively to meet deadlines.
  5. Stay updated on annotation techniques, tools, and industry best practices to enhance annotation processes.
  6. Provide feedback and insights to improve annotation guidelines and workflow efficiency.
  7. Communicate effectively with team members and project managers to address any challenges or questions related to annotation tasks.
Join MegaEdge BPO as a Data Annotation Specialist and contribute to the foundation of our AI capabilities by ensuring the quality and precision of annotated datasets. Be part of a dynamic team at the forefront of innovation in the BPO industry. Apply now to play a key role in shaping the future of AI-driven services.
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Sales Account Executive

Nairobi, Kenya - 0013
This is a full-time hybrid role as a Sales Account Executive. As a Sales Account Executive at MegaEdge, your day-to-day tasks will include lead generation, account management, communication with clients, relationship building, and providing excellent customer service. This role is primarily located in Nairobi County, Kenya, with the flexibility for some remote work. (Remote options available)



  • Lead Generation and Account Management skills
  • Strong communication skills
  • Ability to build and maintain relationships with clients
  • Excellent customer service skills
  • Experience in BPO or a related industry is a plus
  • Flexible and adaptable to a hybrid work environment
  • Strong problem-solving and negotiation skills
  • Ability to work independently and as part of a team
  • Bachelor's degree in Business Administration or a related field

Key Responsibilities:
  • Identify and prospect new business opportunities through various channels (cold calls, networking, referrals, etc.).
  • Develop and maintain strong relationships with potential and existing clients.
  • Understand client needs and present tailored solutions to meet their virtual assistant requirements.
  • Conduct sales presentations and product demonstrations to potential clients.
  • Negotiate and close sales deals to meet or exceed monthly and quarterly sales targets.
  • Collaborate with the marketing team to develop and implement effective sales strategies.
  • Provide exceptional post-sales support to ensure client satisfaction and retention.
  • Stay updated on industry trends and competitor activities to identify new business opportunities.
Join us at MegaEdge and help businesses thrive with our exceptional virtual assistant services!
Apply Now